Privacy policy

Privacy Policy

Martin Graham |  4 September 2026

 

Who we are

Martin Graham operates this online store. This notice describes how personal information is used when you browse, place an order or contact us. Data controller: [INSERT FULL LEGAL NAME OF THE BUSINESS OR SOLE TRADER]. Business contact address: [INSERT VERIFIED BUSINESS ADDRESS]. Website: https://solakkk.com. Email: rayk7627@outlook.com. Telephone: +44 7926 162405

Information we process

Depending on your interactions, we process contact details, billing and delivery addresses, order details, payment status, customer support messages, account information, IP address, device and browser information and website activity. Payment providers process the payment credentials needed for checkout. Do not send full payment card details or passwords by email. If you do not supply the information required to fulfil an order, we may be unable to process it.

Sources of information

We obtain information from you, from your interaction with the store and, where applicable, from Shopify, Shop, payment providers and delivery partners. These sources may provide payment verification, order status, delivery updates and fraud prevention information.

Purposes and legal grounds

We use order and contact information to take payment, supply goods and manage returns under our contract with you. We keep records to meet applicable accounting, tax and other legal obligations. Where appropriate, we rely on legitimate interests to answer enquiries, protect customers and the store against fraud, secure our systems and improve our services, after considering the impact on your rights. For optional marketing and cookies that require consent, we rely on your consent. Any other legal basis for marketing will be used only where the applicable rules permit it, with a clear opt out.

Shopify and service providers

Our store uses Shopify to provide ecommerce services. Information needed to operate the store may be shared with Shopify, payment providers, delivery partners, hosting and IT providers and professional advisers. Authorities may receive information where required by law. Providers may process some information for their own purposes under their own privacy notices. If you use Shop or Shop Pay, review Shopify’s consumer privacy policy at https://www.shopify.com/legal/privacy/consumers. [BEFORE PUBLICATION: IDENTIFY ANY ACTUAL ANALYTICS, ADVERTISING, EMAIL OR OTHER APPS AND DESCRIBE THEIR DATA USE.]

Cookies and marketing

Essential cookies support functions such as checkout and security. Optional analytics or advertising cookies are used only as permitted by applicable law and your choices. Where consent is required, they must remain off until you consent. You can change your choices using [INSERT COOKIE PREFERENCES LINK]. Marketing emails include an unsubscribe option; you can also email us to withdraw consent. Service messages about an order are separate from marketing. [BEFORE PUBLICATION: MATCH THIS SECTION TO YOUR ACTUAL COOKIE BANNER AND COOKIE LIST.]

International transfers

Our providers may process information outside the UK or your country of residence. Where UK transfer rules apply, transfers must be covered by an applicable adequacy decision or appropriate safeguards, such as approved contractual measures. Contact us for information about the safeguards relevant to your data. [BEFORE PUBLICATION: VERIFY ACTUAL COUNTRIES AND TRANSFER MECHANISMS USED BY SHOPIFY AND YOUR APPS.]

Retention and security

We retain information only for as long as needed for its purpose, including order fulfilment, customer support, tax and accounting duties, disputes and legal claims. Retention depends on the type of record, legal requirements and whether a dispute is ongoing. Marketing records are retained while the relevant permission or lawful basis remains valid; a limited suppression record may be kept to respect an opt out. We use appropriate technical and organisational safeguards, but no system can guarantee absolute security.

Your privacy rights

Depending on applicable law and the processing concerned, you may request access, correction, deletion, restriction or portability of your information and may withdraw consent without affecting earlier lawful processing. You have a right to object to direct marketing at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation. Send requests to rayk7627@outlook.com. We may reasonably verify identity and will respond within applicable legal time limits, normally one month under UK data protection rules.

Fraud checks and automated decisions

Payment and platform services may use automated fraud signals. [BEFORE PUBLICATION: CONFIRM WHETHER YOU OR YOUR PROVIDERS MAKE SOLELY AUTOMATED DECISIONS WITH LEGAL OR SIMILARLY SIGNIFICANT EFFECTS. IF YES, EXPLAIN THE LOGIC, EFFECTS AND AVAILABLE RIGHTS TO HUMAN REVIEW AND CHALLENGE.] Contact us if a transaction is declined and you need assistance.

Complaints and updates

You may complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or an applicable local supervisory authority. We welcome the chance to address concerns first, but you do not need our permission to complain. We may update this notice when our practices or legal requirements change. The date above identifies the latest version.